Shipping and Delivery

Website: https://www.aurajewells.in

At Aura Jewells, we are committed to delivering your jewellery safely, securely, and on time. Please read our Shipping & Delivery Policy carefully before placing your order.

1. Shipping Coverage

We currently offer shipping across India.
International shipping is not available at the moment.
If your delivery location is not serviceable by our courier partners, we will notify you and provide alternative options.

2. Delivery Timeframes

a. Ready-to-Ship Jewellery

Orders for in-stock items are usually processed and dispatched within 1–2 business days.
Estimated delivery time: 3–7 business days from dispatch, depending on the delivery location.

b. Custom or Made-to-Order Jewellery

Customised items (including engraving or bespoke designs) may take 7–15 business days for production.
Delivery timelines will be communicated during checkout or via email.

Note: Delivery timelines may vary during festivals, sales, or due to unforeseen delays by courier partners.

3. Shipping Charges

We offer free standard shipping on all orders within India.
In case of expedited shipping requests, additional charges may apply (based on availability).

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS.
You can track the status of your shipment on our website or directly through the courier partner’s site.

5. Packaging & Safety

All jewellery is packed securely in tamper-proof, eco-friendly packaging to ensure it reaches you in perfect condition.
Each order includes the product, invoice, and any certification (e.g., BIS Hallmark, diamond authentication) as applicable.

6. Delivery Attempts

Our courier partners will make up to 3 delivery attempts.
If the package is undelivered after these attempts, it will be returned to us.
Re-shipping can be arranged at an additional cost, or a refund (minus shipping and handling fees) can be processed, as per our Refund Policy.

7. Delays & Exceptions

We are not responsible for delays caused due to:

Weather conditions
Natural calamities
Strikes or lockdowns
Incorrect or incomplete address provided by the customer

However, our team will proactively communicate any major delays and assist you in tracking or resolving delivery issues.

8. Order Acceptance & Verification

Orders may require verification for security purposes before dispatch.
We may contact you via phone or email to confirm details before shipping high-value or custom orders.

9. Damaged or Tampered Packages

If the package appears tampered with or damaged at the time of delivery, please do not accept it.
Contact our support team immediately at support@aurajewells.in with your order number and photographs of the package.

10. Contact Us

For shipping-related queries or delivery assistance, please contact:

Aura Jewells
Email: support@aurajewells.in
Phone: 9871934021
Website: https://www.aurajewells.in
Business Hours: 09:00 am to 09:00 pm